Privacy policy

This is a courtesy translation. If there is any discrepancy, the Spanish version prevails.

At VEIKO REMARKETING S.L. we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use and protect your personal information when you visit our website https://veiko.es.

1. Data controller

The controller of personal data is:

VEIKO REMARKETING S.L.
AVENIDA DE ANDALUCÍA KM. 3, 18015
Granada, Spain
Telephone: 614245649
Email: rgpd@veiko.pro

2. What personal data do we collect?

We may collect and process the following personal information:

First name and surname
Contact details, such as email address and telephone number
Browsing and website-usage data (cookies, IP address, etc.)
Any other information you provide voluntarily through forms on our website, such as comments or requests.

3. For what purposes do we process your data?

At VEIKO REMARKETING S.L. we process your personal data for the following purposes:

Managing and responding to requests received through our contact form.
Sending commercial communications, where you have given your consent.
Analysing traffic on our website to improve the user experience and optimise our content.
Complying with our legal or regulatory obligations.

4. What is the lawful basis for processing your data?

The processing of your personal data is based on:

Your consent: by accepting this privacy policy, you consent to the processing of your data on the terms set out here.
Compliance with legal obligations: in some cases we are required to process your data to comply with applicable rules.
Legitimate interests: in some cases we will process your data on the basis of our legitimate interests, provided your rights are not overridden.

5. How long do we keep your data?

We will keep your personal data only for as long as needed to fulfil the purposes for which they were collected or to comply with our legal obligations.

6. Who do we disclose your data to?

We do not share your personal data with third parties, except where strictly necessary to comply with our legal obligations, or where you have given your explicit consent.

On the contact form we use Google reCAPTCHA to prevent automated submissions. When you use it, Google may process the IP address and technical device data under its privacy policy and terms.

7. User rights

As a user, you have the right to:

Access your personal data and obtain information about how we process them.
Rectify your data if they are inaccurate or incomplete.
Erase your data when they are no longer needed for the purposes for which they were collected.
Restrict the processing of your data in certain circumstances.
Object to the processing of your data on grounds relating to your particular situation.
Request portability of your data to another controller in a structured, commonly used and machine-readable format.

To exercise your rights, you can contact us by email at rgpd@veiko.pro or by calling 614245649.

If you consider that your rights have been infringed, you may lodge a complaint with the Spanish Data Protection Agency (AEPD).

8. Security of your data

At VEIKO REMARKETING S.L. we take technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.

9. Changes to this Privacy Policy

We reserve the right to amend this privacy policy at any time. We will inform you of any material change by publishing the new version on this page.

10. Contact

If you have any question about this Privacy Policy, or if you wish to exercise your data-protection rights, you can contact us at rgpd@veiko.pro or by calling 614245649.

Documentary validation process using the OpenAI API

VEIKO REMARKETING S.L. uses an artificial-intelligence support system to speed up the documentary validation of users who request access to the veiko.pro platform, which is intended exclusively for professionals involved in the sale, remarketing, appraisal and auction of used vehicles.

This process forms part of the registration procedure described in the Terms of Service, under which the user must provide identifying details and, where necessary, documentation proving their professional activity.

The purpose of this processing is to verify efficiently the applicant’s identity, professional status and the consistency of the information provided, ensuring that only users who meet the requirements set by VEIKO REMARKETING S.L. access the platform.

Data processed

During the process the following personal data may be processed, among others:

First name and surname or company name.
Email address and contact telephone number.
Professional or business identifying data.
Information provided during registration.
Documentation submitted to prove professional activity (ID card, tax ID, census registration, deeds or other equivalent documents where necessary).
Minimum technical data associated with the registration process.
The result of the validations carried out by VEIKO.

Only the data strictly necessary to carry out documentary validation will be processed, applying the minimisation principle in Article 5 GDPR.

Special categories of personal data under Article 9 GDPR are not deliberately used, such as data concerning health, ideology, religion, trade-union membership, sexual orientation, racial or ethnic origin, or biometric data intended to uniquely identify a person.

How the system works

The system analyses the information provided by the user and checks it against objective criteria previously defined by VEIKO, including:

Completeness of the application.
Consistency between the data provided.
Whether the profile corresponds to a professional user.
A link between the declared activity and the vehicle sector.
The absence of clear signs of inconsistency, duplication, documentary falsehood or misuse.
Whether the documentation submitted is sufficient to prove professional activity.

To carry out this documentary validation, VEIKO uses the OpenAI API as a technological support tool for analysing the documentation submitted.

The API makes it possible to extract and interpret the information contained in the documents and to generate an assessment in accordance with the criteria previously established by VEIKO REMARKETING S.L.

OpenAI acts exclusively as a technology provider and processor in the provision of this service, without itself determining the platform access requirements, without amending the conditions set by VEIKO and without taking autonomous decisions on the admission of users.

Outcome of the process

As a result of documentary validation, the following situations may arise:

Automatic approval, when the documentation submitted is complete and consistent and makes it possible to verify with a high degree of certainty that all access requirements are met.
Manual review, when there are doubts, incomplete information, discrepancies or any circumstance that requires further assessment.
Non-approval or blocking, when it is found that the profile does not meet the required conditions or there are relevant signs of documentary falsehood, misuse or risk to the platform.

Applications that present incidents, discrepancies or any potentially unfavourable result will be reviewed by authorised staff of VEIKO REMARKETING S.L., who will take the final decision.

The use of automated tools is a support mechanism for the validation process and does not replace the control and supervision exercised by VEIKO REMARKETING S.L. over the platform access criteria.

Legal basis

The main legal basis for the processing is the implementation of pre-contractual measures requested by the data subject and, where applicable, the performance of the contractual relationship, in accordance with Article 6.1.b GDPR.

VEIKO also bases this processing on its legitimate interest (Article 6.1.f GDPR) in guaranteeing the security, integrity and proper functioning of a platform reserved exclusively for automotive-sector professionals, as well as in preventing fraudulent access and verifying users’ identity and professional status.

Although the process incorporates automated support tools, decisions that may be unfavourable to the user are not taken solely by automated processing, because there is human intervention and review.

Without prejudice to the above, any user may request human intervention, express their point of view and contest the decision taken when they consider that it affects their rights or legitimate interests.

Guarantees applied

VEIKO REMARKETING S.L. applies, among others, the following measures:

Minimisation of the data sent to the API.
Processing only the information needed for documentary validation.
Exclusion of special categories of data.
Internal logging of validation results.
Human review of cases with incidents or discrepancies.
The possibility of a later review at the data subject’s request.
Access to the information limited to authorised staff.
Use of the OpenAI API under professional conditions and with privacy measures configured to prevent the data sent from being used to train artificial-intelligence models.

According to OpenAI’s public documentation, data sent via the API are not used by default to train or improve its models, unless the customer expressly enables that. OpenAI also states that API data may be retained temporarily for abuse monitoring, usually for up to 30 days, unless specific configurations such as Zero Data Retention apply.

References:

User rights

The user may exercise the rights of access, rectification, erasure, objection, restriction of processing and portability, as well as request additional information about the validation process, request human intervention where appropriate, express their point of view and contest any decision they consider affects them, by contacting VEIKO REMARKETING S.L. at rgpd@veiko.pro or on telephone 614245649 provided by VEIKO.

This processing forms part of the purposes described in VEIKO’s Privacy Policy relating to the management of user registration, verification of identity and professional status, fraud prevention, platform security and the proper provision of the services offered.