Terms of service

This is a courtesy translation. If there is any discrepancy, the Spanish version prevails.

Introduction

This contractual document shall govern the General Terms for the purchase of used vehicles and related services (hereinafter, the “Terms”) through the website veiko.pro, owned by VEIKO REMARKETING S.L. under the VEIKO trade mark, hereinafter the PROVIDER, whose contact details also appear in the Legal Notice on this website.

These Terms will remain published on the website for the USER to reproduce and store them as confirmation of the contract, and may be amended at any time by VEIKO REMARKETING S.L. It is the USER’s responsibility to read them periodically, because those in force at the time orders are placed will apply. VEIKO REMARKETING S.L. will archive the electronic document in which the purchase is formalised and will make it available to the USER if requested.

Contracts will not be subject to any formality except in the cases expressly provided for in the Civil Code and the Commercial Code and in this or other special laws.

Acceptance of this document means that the USER:

• Has read, understands and comprehends what is set out here.
• Is a person with sufficient capacity to contract.
• Assumes all the obligations set out here.

These terms will have an indefinite period of validity and will apply to all contracts made through the PROVIDER’s website.

The PROVIDER states that the business is responsible for and aware of the legislation in force in the countries to which it sends the products, and reserves the right to amend the terms unilaterally, without that affecting goods or promotions acquired before the amendment.

Identity of the contracting parties

On the one hand, the PROVIDER of the services contracted and vehicles acquired by the USER is VEIKO REMARKETING S.L., with registered office at Avenida de Andalucía km 3, 18015 Granada (Granada), tax ID B72993512 and customer-service telephone 614245649.

On the other, the USER, registered on the website with a username and password, for which they have full responsibility of use and custody, and who is responsible for the accuracy of the personal data provided to the PROVIDER.

Object of the contract

This contract is intended to regulate the contractual sale relationship arising between the PROVIDER and the USER at the moment the latter accepts the relevant checkbox during the online contracting process.

The contractual sale relationship entails the delivery, in exchange for a determined price publicly displayed on the website, of a specific vehicle or service.

Correction of data

When the USER identifies errors in the data published on the website or in the documents generated by the contractual relationship, they may notify rgpd@veiko.pro so that VEIKO REMARKETING S.L. can correct them as soon as possible.

The USER may keep their data up to date by accessing their user account.

Contracting procedure

In order to access the products or services offered by the PROVIDER, the USER must be of legal age and register through the website by creating a user account and providing documentation proving their census registration in the trade of land vehicles. The USER must therefore freely and voluntarily provide the personal data requested, which will be processed in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Organic Law 3/2018 of 5 December (LOPDGDD) on the protection of personal data, as set out in the Legal Notice and the Privacy Policy of this website.

The USER will choose their email address as username and a password, undertaking to use them diligently and not to make them available to third parties, and to notify the PROVIDER of their loss or theft or of possible access by an unauthorised third party, so that the PROVIDER can block them immediately.

Once the user account has been created, and as required by Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), the contracting procedure will follow these steps:

1. General contracting clauses.
2. Shipping and delivery of orders.
3. Right of withdrawal.
4. Complaints and online dispute resolution.
5. Force majeure.
6. Competence.
7. General terms of the offer.
8. Price and period of validity of the offer.
9. Transport costs.
10. Payment methods, charges and discounts.
11. Purchase process.
12. Severability and suspension or termination of the contract.
13. Applicable law and jurisdiction.

1. General contracting clauses

Unless a particular written stipulation applies, placing an order with the PROVIDER will imply the USER’s acceptance of these legal terms. No stipulation made by the USER may differ from those of the PROVIDER unless it has been expressly accepted in advance and in writing by the PROVIDER.

2. Shipping and delivery of orders

The PROVIDER will not ship any order or documentation until it has verified that payment has been made. Goods will usually be shipped through logistics partners, to the destination freely designated by the USER. Shipment will take place once availability of the goods has been confirmed and payment of the order has been verified.

The delivery period will be subject to the availability offered by the various partners. The PROVIDER will not be liable for delays caused and will not guarantee delivery times, although it will endeavour to carry them out as soon as possible in order to satisfy the customer experience.

Failure to perform a distance contract

If the contract cannot be performed because the product or service contracted is not available within the expected period, the USER will be informed of the lack of availability and will be entitled to cancel the order and receive a refund of the full amount paid at no cost, without any liability for damages being attributable to the PROVIDER.

The PROVIDER will assume no liability when delivery of the product or service does not take place because the data provided by the USER are false, inaccurate or incomplete.

Delivery will be deemed to have taken place when the carrier has made the products available to the USER and the USER, or their delegate, has signed the delivery receipt.

3. Right of withdrawal

To exercise the right of withdrawal, regulated in Article 102 of Royal Legislative Decree 1/2007 of 16 November approving the recast text of the General Law for the Defence of Consumers and Users and other complementary laws, hereinafter RDL 1/2007. If the PROVIDER fails to comply with the information and documentation duty regarding the right of withdrawal, the period for exercising it will end twelve months after the expiry date of the initial withdrawal period, in accordance with Article 105 of RDL 1/2007.

The right of withdrawal will not apply to the contracts referred to and listed in Article 103 of RDL 1/2007.

Every return must be notified to the PROVIDER, requesting a return number through the form provided for that purpose, or by email to rgpd@veiko.pro, stating the corresponding invoice or order number.

If the return is not made in the original condition of delivery, the PROVIDER may charge the USER the cost of reconditioning, after informing them through the same communication channel used.

Once the USER has received the return number, they will send the product to the PROVIDER, stating this number on the consignment note, with transport costs at their expense, to the address of VEIKO REMARKETING S.L., Avenida de Andalucía km 3, 18015 Granada (Granada).

4. Complaints and online dispute resolution

Any complaint the USER considers appropriate will be dealt with as soon as possible and may be made at the following contact addresses:

Postal: VEIKO REMARKETING S.L., Avenida de Andalucía km 3, 18015 Granada (Granada)
Telephone: 614245649
Email: rgpd@veiko.pro

Online dispute resolution (ODR)

Pursuant to Article 14.1 of Regulation (EU) 524/2013, the European Commission provides a free-access platform for online dispute resolution between the USER and the PROVIDER, without the need to go to the courts, through the intervention of a third party called a dispute-resolution body, which acts as an intermediary between both. That body is neutral and will talk to both parties to reach an agreement, and may ultimately suggest and/or impose a solution to the dispute.

Link to the ODR platform: https://ec.europa.eu/consumers/odr/

5. Force majeure

The parties will not incur liability for any failure due to force majeure. Performance of the obligation will be delayed until the force majeure event ceases.

6. Competence

The USER may not assign, transfer or convey the rights, responsibilities and obligations contracted in the sale.

If any stipulation of these terms is considered void or impossible to perform, the validity, legality and performance of the remainder will not be affected in any way, nor will they be modified in any way.

The USER declares that they have read, know and accept these Terms in their entirety.

7. General terms of the offer

All sales and deliveries made by the PROVIDER will be deemed subject to these Terms.

No amendment, alteration or agreement contrary to the Commercial Proposal of VEIKO REMARKETING S.L. or to what is stipulated here will have effect, unless an express written agreement signed by the PROVIDER exists; in that case, those particular agreements will prevail.

8. Price and period of validity of the offer

The prices indicated for each product or service include Value Added Tax (VAT) or other taxes that may apply. Unless expressly stated otherwise, these prices do not include shipping or communication costs, handling or any other additional services attached to the product purchased.

The prices applicable to each product are those published on the website and will be expressed in EURO. The USER accepts that the economic valuation of some products may vary in real time.

Before making the purchase, the USER may check online all the details of the quote: items, quantities, price, availability, transport costs, charges, discounts, taxes and the purchase total. Prices may change daily until the order is placed.

Once the order has been placed, the prices will be maintained whether or not products are available.

Every payment made to the PROVIDER entails the issue of an invoice in the name of the registered USER or of the company name they provided when placing the order. The invoice may be downloaded in PDF by accessing the website management panel with the user account. If the USER wishes to receive it by email, they must request it by any of the means the PROVIDER makes available, and they are informed that they may revoke that decision at any time.

For any information about the order, the USER may contact the PROVIDER’s customer-service telephone 614245649 or by email at rgpd@veiko.pro.

9. Transport costs

The prices published in the shop do not include shipping or communication costs, nor installation or unloading, or complementary services, unless expressly agreed otherwise in writing.

Carriage will be calculated when the basket or quote is saved, as it is calculated by the weight of the products and by the delivery address.

10. Payment methods, charges and discounts

The PROVIDER is responsible for the economic transactions and enables the following methods for paying an order:

• Bank transfer.

Security measures

The website uses information-security techniques generally accepted in the industry, such as SSL, data entered on a secure page, firewalls, access-control procedures and cryptographic mechanisms, all in order to prevent unauthorised access to the data. To achieve these purposes, the user/customer accepts that the provider may obtain data for the corresponding authentication of access controls.

The PROVIDER undertakes not to allow any transaction that is considered illegal by the credit-card brands or the acquiring bank and that may or has the potential to damage their goodwill or influence them negatively.

Under the card-brand programmes, it is prohibited to sell or offer a product or service that does not comply with all laws applicable to the Buyer, Issuing Bank, Merchant or cardholder.

11. Purchase process

Any product from our catalogue purchased by the USER will appear in the MY PURCHASES section. The MY PURCHASES section has no administrative binding effect; it is only a section where placed orders can be viewed.

Once the order has been processed, the system instantly sends an email to the PROVIDER’s management department and another to the USER’s email confirming that the order has been placed.

12. Severability and suspension or termination of the contract

If any of these terms and conditions is considered illegal, void or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any of the remaining conditions.

The PROVIDER may, without prior notice, suspend or terminate the USER’s access to its services, in whole or in part, when the USER fails to comply with the obligations set out in this contract or any legal provision, licence, regulation, directive, code of practice or policies that apply to them.

When the PROVIDER exercises any of its rights or powers under this clause, such exercise will not prejudice or affect the exercise of any other right, power or remedy that may be available to the PROVIDER.

13. Applicable law and jurisdiction

These terms will be governed or interpreted in accordance with Spanish law in anything not expressly provided for. Any dispute that may arise from the provision of the products or services covered by these Terms will be submitted to the courts of the USER’s domicile, the place of performance of the obligation, or the place where the asset is located if it is immovable.